In today’s fast-paced automotive industry, dealerships face growing expectations from customers who demand speed, transparency, and convenience in vehicle maintenance and repair services. To meet these demands, dealerships need tools that not only improve efficiency but also enhance the customer experience. Xtime, a leading automotive service experience platform, provides dealerships with the technology to modernize their service departments, streamline operations, and maximize profitability. 

As part of the Cox Automotive ecosystem, Xtime focuses on fixed operations — the division responsible for maintenance, repairs, and after-sales customer service. By integrating scheduling, inspections, marketing, and communication into a single platform, Xtime enables dealerships to serve more vehicles efficiently while delivering a seamless experience that builds customer loyalty. 

What Is Xtime?

Xtime is a cloud-based service platform that empowers dealerships to manage their fixed operations effectively. It allows service departments to handle everything from appointment scheduling to service approvals, vehicle inspections, customer communication, and marketing campaigns. By combining these capabilities, Xtime improves productivity, enhances service quality, and increases repair revenue. 

The platform is designed for dealerships seeking to modernize their service operations, reduce workflow inefficiencies, and provide vehicle owners with a transparent, convenient, and satisfying service experience.

Xtime Solutions That Elevate Service Operations

Xtime offers a suite of solutions that address key areas in the service department workflow. Each component focuses on enhancing efficiency, communication, and customer satisfaction.

1. Schedule – Smart Online Appointment Management

Xtime Schedule allows customers to book service appointments easily via phone or computer. The platform provides real-time availability, enabling customers to see open service slots and choose what works best for them. This convenience reduces the need for phone calls and allows service departments to manage workloads more effectively. 

Key benefits include:

• Online booking available 24/7

• Improved shop capacity management

• Transparency on recommended services, costs, and financing options

• Reduced no-shows and increased service department efficiency

With Schedule, dealerships can streamline their appointment process and build trust with customers by providing clarity from the very first interaction. 

2. Engage – Personalized Customer Communication

Xtime Engage focuses on customer experience management during the service visit. From digital check-ins to real-time updates, Engage helps service advisors keep customers informed and engaged throughout their vehicle’s service process. 

Features include:

• Digital self-check-in for a faster arrival process

• Real-time service updates via text or email

• Payment options before service completion for quicker checkout

• Tablets for advisors to access service history and recommendations

By enhancing communication and transparency, Engage builds customer confidence and strengthens loyalty while helping the service team work more efficiently. 

3. Inspect – Transparent Vehicle Inspections

Service approvals often depend on customers fully understanding what is needed. Xtime Inspect allows technicians to capture photos and videos of a vehicle’s condition and send them directly to customers. This visual approach ensures customers can see exactly why certain services are recommended, making approval faster and easier. 

Benefits include:

• Clear multimedia inspections for better customer understanding

• Faster approvals for recommended repairs

• Improved collaboration between staff and enhanced workflow efficiency

Inspect helps increase repair order approvals and overall revenue while improving the customer experience by providing transparency. 

4. Invite – Targeted Service Marketing

To maintain customer retention, dealerships need to engage customers between visits. Xtime Invite provides marketing tools that allow dealerships to send personalized messages, service reminders, and special offers based on previous visits and declined services.

Advantages include:

• Recapturing lapsed customers

• Promoting previously declined services

• Boosting shop utilization during slower periods

Invite helps dealerships strengthen relationships with customers, increase repeat visits, and generate more repair orders, driving higher fixed operations revenue.

Integration and Support

Xtime seamlessly integrates with DMS systems, CRM platforms, and payment processors, ensuring a smooth workflow across all dealership operations. This integration reduces manual data entry, minimizes errors, and improves overall efficiency. 

Additionally, Xtime provides training and support, including onboarding, product guidance, and best practices, helping dealerships maximize the value of the platform and continuously enhance service performance. 

In an automotive market where customers expect speed, transparency, and convenience, Xtime stands out as a complete solution for modern service departments. By combining online scheduling, personalized communication, transparent inspections, and targeted marketing, Xtime empowers dealerships to increase revenue, improve customer satisfaction, and optimize service operations. For dealerships aiming to elevate their fixed operations, Xtime offers the tools needed to thrive in today’s competitive and customer-focused environment.